Important — professional template, not legal advice

Salam Studio Pro provides editable organisational and professional templates to support drafting and record keeping. Review and adapt the finished document for your circumstances, organisation, jurisdiction and current legal or regulatory duties before relying on it. Obtain independent legal or specialist advice where appropriate.

Consumer Rights Letter

Build your consumer rights letter

Set out a consumer problem, transaction facts, evidence and the remedy requested in clear non-aggressive wording.

1. Your / organisation details

Your name *Organisation / businessAddressEmailPhone

2. Recipient and reference

Retailer / service provider contactBusiness / traderRecipient addressOrder / account / complaint reference

Start from a complete exampleChoose the closest situation. Everything remains editable.

Keep the names and contact details already entered

3. Consumer issueBuild the core document from the relevant facts. Options insert only into fields in this section.

Document dateConsumer issue subjectPurchase / service background *Problem with goods / service *Purchase / delivery / complaint datesTrader response so far

4. Evidence, impact and outcomeKeep evidence, impact and the requested result separate so the finished document stays easy to follow.

Receipt / order / correspondence / photographsPractical / financial impactRepair / replacement / refund / other remedy *Response / remedy timescale

SignatureSign electronically now or leave signature lines for after download.

How would you like to sign?

Signer name *Role / signing capacity

Electronic signature *

No signature created yet

Creating the signature also confirms it for this document. You can untick the confirmation below if you need to change it.

Date signed *I confirm this electronic signature is mine, I intend to sign electronically, and I approve this document.

Documents and imagesEvidence is fitted to A4 pages inside the document margins. Longer readable documents are automatically continued over as many evidence pages as needed.

PDF, Word, text, JPG, PNG or WebP · up to 10 MB each · up to 12 source files

Supporting pagesAdd another editable A4 page for extra information.

A4 document previewConsumer Rights Letter · Standard · exact purchase preview

Consumer Rights Letter

Standard document

Standard · Section page 1

Consumer Rights Letter

Set out a consumer problem, transaction facts, evidence and the remedy requested in clear non-aggressive wording.

1. Your / organisation details

__SSP_GLOBAL_FLOW_MARKER__

Your name

Organisation / business

Address

Email

Phone

2. Recipient and reference

__SSP_GLOBAL_FLOW_MARKER__

Retailer / service provider contact

Business / trader

Recipient address

Order / account / complaint reference

3. Consumer issue

__SSP_GLOBAL_FLOW_MARKER__

Document date

Consumer issue subject

Purchase / service background

Problem with goods / service

Purchase / delivery / complaint dates

Trader response so far

4. Evidence, impact and outcome

__SSP_GLOBAL_FLOW_MARKER__

Receipt / order / correspondence / photographs

Practical / financial impact

Repair / replacement / refund / other remedy

Response / remedy timescale

Electronic signature

Signer

Capacity

Signature

Date

Standard · Section page 1

Consumer Rights Letter

Set out a consumer problem, transaction facts, evidence and the remedy requested in clear non-aggressive wording.

1. Your / organisation details

__SSP_GLOBAL_FLOW_MARKER__

Your name

Organisation / business

Address

Email

Phone

2. Recipient and reference

__SSP_GLOBAL_FLOW_MARKER__

Retailer / service provider contact

Business / trader

Recipient address

Order / account / complaint reference

3. Consumer issue

__SSP_GLOBAL_FLOW_MARKER__

Document date

Consumer issue subject

Purchase / service background

Problem with goods / service

Purchase / delivery / complaint dates

Trader response so far

4. Evidence, impact and outcome

__SSP_GLOBAL_FLOW_MARKER__

Receipt / order / correspondence / photographs

Practical / financial impact

Repair / replacement / refund / other remedy

Response / remedy timescale

Electronic signature

Signer

Capacity

Signature

Date